Privacy Policy

Welcome to Aabuu Babuu Resort & Banquet (“Resort”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our property, use our website, make a reservation, contact us, or use our services and facilities.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on your interaction with us, we may collect the following information:

A. Personal Information

  • Full name
  • Mobile/telephone number
  • Email address
  • Residential or billing address
  • Government-issued identification details required for guest registration
  • Date of birth, where required
  • Details of accompanying guests

B. Booking & Transaction Information

  • Check-in and check-out dates
  • Number of guests
  • Room and banquet/event requirements
  • Payment and billing information
  • Booking history
  • Special requests or preferences

C. Communication Information

When you contact us by phone, email, WhatsApp, social media, website forms, or other communication channels, we may retain relevant information from the communication to assist you and improve our services.

D. Website Information

When you use our website, we may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of website visits
  • Referring website or source

E. CCTV and Security Information

For the safety and security of our guests, employees, and property, CCTV cameras may operate in selected public/common areas of the Resort.

CCTV footage may be recorded and retained for security, investigation, legal, and safety purposes.

2. How We Use Your Information

We may use the information collected for purposes including:

  • Processing and managing room, banquet, event, or other bookings
  • Providing accommodation and hospitality services
  • Processing payments and issuing invoices
  • Communicating booking confirmations, updates, and service-related information
  • Responding to enquiries and requests
  • Providing customer support
  • Improving our facilities, services, and guest experience
  • Maintaining security and preventing fraud or misuse
  • Complying with applicable laws and regulatory requirements
  • Managing guest records as required by law
  • Sending promotional offers, updates, or marketing communications where permitted and, where required, with your consent

3. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to provide our services or comply with legal obligations. These may include:

  • Payment processors and banking/payment service providers
  • Booking and reservation platforms
  • Technology and website service providers
  • Accounting, auditing, and professional service providers
  • Government authorities or law-enforcement agencies where legally required
  • Service providers assisting us with resort operations

We require appropriate safeguards for personal information shared with service providers wherever applicable.

4. Payment Information

Payments may be processed through third-party payment gateways, banks, or other authorized payment service providers.

We generally do not store complete payment card details on our own systems unless specifically required and legally permitted. Payment information may be handled directly by the relevant payment service provider according to its own privacy policy and security practices.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember user preferences
  • Understand website traffic and usage
  • Improve website performance
  • Provide relevant marketing or analytics, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by applicable law, we may use your contact information to communicate information about:

  • Special offers
  • Resort packages
  • Events and banquets
  • Seasonal promotions
  • New facilities or services

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option provided in the relevant communication.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Providing services
  • Maintaining business and booking records
  • Resolving disputes
  • Preventing fraud
  • Meeting accounting and legal obligations
  • Complying with applicable government or regulatory requirements

When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of as appropriate.

9. Children’s Privacy

Our services are intended to be used with appropriate supervision by parents or legal guardians where children are involved.

We do not knowingly collect unnecessary personal information directly from children. Parents or legal guardians should contact us if they believe that a child has provided personal information without appropriate authorization.

10. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, booking platforms, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. Guests are encouraged to review the privacy policies of those third parties before providing personal information.

11. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is processed
  • Raise a privacy-related concern or complaint

Requests may be subject to verification and applicable legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Aabuu Babuu Resort & Banquet
Address: Rohini Ratnadang, Subash Ghisingh Marg, Rohini Tea Garden, Kurseong, West Bengal 734203
Phone: +91 73848 62244
Email: reception@aabuubabuu.com